REFUND POLICY

At Platinum Protein Hub, we are committed to providing 100% genuine, authentic, and brand-authorized health supplements, sports nutrition products, and fitness essentials. Every product sold through our website is sourced directly from authorized brands or their authorized distributors to ensure quality, freshness, and authenticity.

Due to the consumable nature of our products and to maintain the highest standards of hygiene and customer safety, we follow a strict No Refund and No Exchange Policy.

No Refund Policy

Once an order has been successfully placed and delivered, no refund will be provided under any circumstances, including but not limited to:

• Change of mind
• Ordered by mistake
• Wrong flavour selected
• Wrong size or variant selected
• Product no longer required
• Customer preference after purchase
• Delay caused by courier partners
• Customer dissatisfaction after opening or using the product

Please ensure that you carefully review your order before completing your purchase.

No Exchange Policy

We do not offer exchanges for any products once they have been delivered.

Since supplements and nutrition products are consumable items, exchanges cannot be accepted for reasons such as:

• Wrong product ordered by the customer
• Wrong flavour or taste preference
• Incorrect size or quantity selected
• Personal preference
• Products that have been opened or used

Damaged Product Replacement (Only Exception)

The only exception to our No Refund & No Exchange Policy is if the product is:

• Damaged during transit
• Received with a broken seal
• Physically damaged upon delivery
• Incorrect product delivered by us

In such cases, no refund or exchange will be provided.

Instead, after successful verification, the same product that was originally ordered will be sent as a replacement at no additional cost.

Replacement with a different product, flavour, size, or brand is not permitted.

Mandatory Proof Required

To be eligible for a replacement, you must provide all of the following within 24 hours of delivery:

1. Continuous Unboxing Video

The video must:

• Start before opening the sealed courier package.
• Clearly show the shipping label.
• Show the sealed package from all sides.
• Capture the complete unboxing process without any cuts, pauses, or edits.
• Clearly display the damaged product or broken seal.

Edited, cropped, or interrupted videos will not be accepted.

2. Clear Photographs

Please provide clear images of:

• The damaged product
• Outer shipping package
• Shipping label
• Product seal
• Any visible damage

Verification Process

All replacement requests are reviewed by our Quality Assurance Team.

Platinum Protein Hub reserves the right to approve or reject any request after verifying the submitted evidence.

Requests that do not meet the above requirements may be declined.

Replacement Process

If your claim is approved:

• The damaged product may be collected through reverse pickup (where available).
• If reverse pickup is unavailable, our support team will guide you through the return process.
• Once verified, the exact same product originally ordered will be dispatched as a replacement.

No refunds, store credits, or alternative products will be offered.

Fraud Prevention

To protect genuine customers, Platinum Protein Hub reserves the right to reject claims involving:

• Edited or manipulated videos
• Incomplete proof
• False or fraudulent claims
• Previously opened or intentionally damaged products
• Repeated misuse of the replacement policy

Accounts found engaging in fraudulent activities may be restricted from placing future orders.

Need Assistance?

If you receive a damaged or incorrect product, please contact our Customer Support Team within 24 hours of delivery through the contact details available on our Contact Us page.