RETURN POLICY

At Platinum Protein Hub, customer satisfaction and product authenticity are our priorities. Due to the nature of health supplements and consumable products, we maintain a strict Return Policy.

Eligible Returns

Returns are accepted ONLY if:

• The product is received damaged.
• The product is broken during transit.
• The product seal is already broken upon delivery.
• You receive the wrong product.

No other returns will be accepted.

Returns Not Accepted

We do NOT accept returns for:

• Change of mind
• Wrong product ordered by customer
• Taste preference
• Flavour preference
• Size preference
• No longer required
• Opened products
• Used products
• Damaged by customer
• Incorrect storage after delivery

Mandatory Proof Required

To process any return request, the customer must provide:

✅ A continuous unedited video starting from the sealed delivery package.

The video must clearly show:

• The sealed shipping package
• Shipping label
• Opening of the package
• Product condition
• Any damage visible
• Product seal
• Entire unboxing without any cuts or edits

Additionally, clear photographs of:

• Damaged product
• Outer packaging
• Shipping label
• Invoice (if applicable)

must also be submitted.

Failure to provide complete proof may result in rejection of the return request.

Return Request Timeline

Customers must report damaged products within 24 hours of delivery.

Requests made after this period may not be accepted.

Return Inspection

All return requests undergo verification by our Quality Assurance Team.

Approval is solely at the discretion of Platinum Protein Hub after reviewing the submitted evidence.

Return Shipping

If the return is approved:

• We will arrange reverse pickup where available.
• If reverse pickup is unavailable, customers may be asked to ship the product as instructed. Eligible shipping costs may be reimbursed after verification.

Products must be returned in the same condition in which they were received.